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Terms and
Conditions
.: please read carefully
Please read our Terms and Conditions
of Sale before placing an order. If you wish to keep a copy
for your records please print out this
screen. |
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.: definitions
In this Agreement, unless the
context otherwise requires, the following expressions have the
following meanings:
'Supplier' means Sun Infosys Ltd whose
office is at:
Office R/O, 38
North Street, Barking, London, IG11
8AW
Registered in
England and Wales No. 04808955. VAT No.
844117930.
Tel: 08001123519
'Goods' means the goods or services
supplied by Sun Infosys Ltd website address:
www.suncctv.co.uk
'Customer' means the person or company who
purchases or agrees to purchase goods or services from Sun
Infosys Ltd
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.: customer support and service
If you have a problem with any of the
goods we supply and install, you should phone us on
08001123519 between 9.30 am and 18.00 pm Monday to Friday or
email us at customercare@suncctv.co.uk, and we will be pleased
to offer you technical support.
If we are unable to rectify the problem
over the phone, we will have to send an engineer for a
call-out to your premises to repair or replace any faulty
goods. Call-out charges start from £75 for the first half hour
and £30 per hour thereafter. If you have faulty products that
are within your warranty period, the faulty products will be
replaced free off charge. |
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.: booking and payments accepted
On confirmation of customers orders, there is a 50%
deposit made payably to Sun Infosys Ltd up
to 2 weeks prior to installations. The remaining balance being
payable on completion of your installation. We accept valid
Visa, MasterCard, Solo and Switch credit and debit cards. We
also accept £ Sterling cheques drawn on UK clearing banks,
payable to Sun Infosys Ltd and sent to the
address set out above.
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.: confirmation of payment
Payments
made by customers using debit or credit cards will be
authorised by our third party Natwest Bank. Sun Infosys Ltd
will send the customer confirmation of any payments either by
post or by email electronic format.
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.: cancellation
You may cancel your order by giving us notice of
cancellation within 7 days of the date of placing your order.
If you have an installation date booked for an alarm system to
be installed, there will be an administration charge of £150
for cancelling your order.
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.: currency of transaction
All prices are in £ Sterling. Any orders placed
with Sun Infosys Ltd will be converted from
£ Sterling into your currency
by your credit card company when they process the transaction.
Please remember that currency rates change all the time and
even the online currency conversion rate displayed here may
differ to the rate when your transaction is processed by your
credit card company. |
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.: errors on your bill
If you find a mistake on your bill, you can dispute
the charge and withhold payment on that amount while the
charge is being investigated. The error might be a charge for
the wrong amount, for something you didn't accept, or for an
item that wasn't delivered as agreed. Of course, you still
have to pay any part of the bill that's not in dispute,
including finance and other charges.
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.: privacy and security
Our online payment service has been
designed to ensure maximum security and confidentiality. When
you make an online payment, you will be requested to provide
your personal contact details. If there is a problem or query
with your transaction, this information will greatly assist us
should we have to contact you. This personal information will
be used for no other purpose and is subject to the Sun Infosys
Ltd 's Data Protection Registration .
Actual financial transactions are hosted
by Natwest Bank, a third party Internet financial service
which provides a secure environment to protect your
transactions. Your credit/debit card information is NOT
transmitted outside the secure site. |
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.: our rights
We reserve the right to: modify or withdraw,
temporarily or permanently, this Website (or any part thereof)
with or without notice to you and you confirm that we shall
not be liable to you or any third party for any modification
to or withdrawal of the Website; and/or change the Conditions
from time to time, and your continued use of the Website (or
any part thereof) following such change shall be deemed to be
your acceptance of such change. It is your responsibility to
check regularly to determine whether the Conditions have been
changed. If you do not agree to any change to the Conditions
then you must immediately stop using the Website.
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.: changes to these terms and conditions
Sun
Infosys Ltd reserves the right to change these Terms and any
other information it has issued about the products and
services on this website at any time.
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.: contact information
Please email us at customerercare@suncctv.co.uk or
call us on 08001123519 if you have a query or experience any
problems. Please note that we can only respond during office
hours 9:30am - 5:30pm Monday to Friday.
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.: statutory rights
Your statutory rights are not
affected by any of the above. We reserve the right to refuse
to supply any order. |
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Web
site contents © Copyright Sun Infosys Ltd 2009, All rights
reserved. | |
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